1. General Questions

What is your return policy?
We want you to be completely satisfied with your purchase. Returns are accepted on all items within 30 days of the purchase date. To initiate a return, visit our Returns page and follow the provided instructions.

2. Warranty and After-Sales Support

Do you offer warranties and after-sales support for your products?
Absolutely. Each of our premium game room products comes with an extensive manufacturer's warranty that reflects our commitment to quality and customer satisfaction:

• Comprehensive Warranty: Coverage includes craftsmanship and essential components for peace of mind.
• Dedicated Customer Support: Our elite team is here to assist with inquiries, maintenance, or any other needs.

Our relationship doesn’t end at the sale—we’re here to provide long-term support for your luxury game room experience.

3. What Sets Us Apart

What makes Luxe Game Lounge unique?
Our dedication to quality and service sets us apart:

• Unparalleled Craftsmanship: Premium materials and attention to detail define our products.
• Innovative Designs: Featuring the latest in game room innovation from leading manufacturers.
• White-Glove Service: From consultation to delivery, enjoy a seamless and tailored experience.
• After-Sales Support: Comprehensive warranties and responsive customer service ensure your satisfaction.

4. Location

Where are you located?
Luxe Game Lounge is proudly based in Indianapolis, Indiana. From our Midwest headquarters, we provide premium game room products to customers across the United States, offering personalized service and seamless delivery.

5. Product Questions

Does the product require assembly?
Your item will arrive carefully packaged for safe delivery. Assembly is straightforward and quick, allowing you to enjoy your luxury game room piece in no time.

What kind of flooring is suitable for your products?
Hard surfaces like tile, concrete, or hardwood provide a stable foundation. We recommend avoiding thick carpets to ensure proper leveling and performance.

6. Payment Questions

What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?
Yes, we’ve partnered with Bread to offer flexible financing options. Simply select the installment payment option at checkout.

Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information.

7. Shipping Questions

How long does shipping take?
Delivery times range from 5-10 business days depending on your location.

Do you offer free shipping?
Yes, we provide complimentary shipping on all orders.

Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Ensure your shipping details are accurate to avoid delays.

8. Contact Questions

How can I contact customer service?
Reach us at support@luxegamelounge.com or call our toll-free number at 1-801-477-5571.

What are your business hours?
Our customer service is available Monday through Saturday, 9:00 AM to 6:00 PM EST.

How can I provide feedback?
We value your feedback! Share your thoughts through our contact page or email us directly at support@luxegamelounge.com.